Service Level Management ensures that STET service meets clients’ expectations:

  • Service Level Objectives: Client view designed to monitor STET service performance on a defined set of Indicators such as : time to deliver, service availability, compliance, time to intervene / restore the Service, time to change, time to report,…
  • Key Performance Indicators: the internal view of the performance of STET service operation processes used for continuous improvement.

Service Level Management trends are monitored and commented in the service dashboard produced by STET service delivery managers.

In order to deliver world class performance and quality of service, STET implements industrial processes - robust, optimized and benchmarked against « best practices » frameworks such as IT Infrastructure Library.

All STET staffs & suppliers follow the same procedures and have access to the same tools which brings STET and its clients a common language and a continuous improvement of quality of service.

STET operation processes are regularly audited by STET Corporate Quality team and by Central Banks